TfL Oyster card management 2014

Working at the agency We Are Experience on the TfL account, for concepts around TfL’s management of Contactless Payment Cards and Oyster cards on-line. This involved the simplification of complex user-journeys; as the customer does not realise that the information on Oyster Cards is stored on the card itself and not in the cloud, so users are required to Tap at tube stations even when purchasing bus tickets for example.